Rultract recommends a factory service every 12 to 18 months. Rultract, Inc. is the only authorized domestic service center for your Rultract systems. Rultract is not responsible for any device that is repaired, altered or modified in any way by the user or vender other than Rultract, Inc. Repairs and updates are available to all Rultract systemsRultract repair department offers two services; standard and priority.
Standard service: Averages 3-4 business days after Rultract receives authorization for repair.
Priority service: Rultract offers a 48-hour turn around after receipt of repair authorization for an additional $25.00 charge. To insure priority service, notify Rultract before shipping. Ship via overnight freight to arrive at Rultract by 10:30am EST. We will evaluate your equipment and submit a repair cost and time estimate to the contact person. After receipt of authorization, Rultract will ship your repair within 24-48 hours depending on the amount of equipment and extent of repairs. For either service please enclose a packing slip with the following information: A contact person, telephone number, return shipping address and a description of work to be done.
Estimated Cost: Most ratchet repairs average between $600 and $800.00. If a complete system (ratchet/rake assembly and post/clamps) is returned and/or the equipment is older with non-replaceable parts, this cost will increase. New systems range between $5000.00 and $7800.00.
Note: Upon request, loaners are available in advance for a $50.00 charge plus shipping. All repairs carry a one-year limited warranty on parts
Return all shipments directly to: Rultract, Inc. Attn: Repair Department
Contact information: Service and Sales
Janice L. Schilt, RN CVOR Tammy Rullo
Clinical Specialist, Accounts Representative
Email: rultract@aol.com Email: tammyrullo@sbcglobal.net
West Coast: East Coast:
Phone (949) 725-9320 Phone (440) 255-2910
Fax (949) 725-9751 Fax (440) 255-2923
